Refund policy
Refund policy
30-day Won't-Settle Guarantee
You have 30 days from the day your order arrives to start a return.
- Your pet won't use it: send the hoodie back and we refund what you paid for it. Pet hair is fine. You pay the return postage (usually about $6–8 within the US).
- Wrong size: we swap it free. We email you a prepaid return label and ship your new size as soon as the first one is on its way back. Please send it back unworn.
- Faulty or damaged on arrival (for example a broken zip or seam): send us a photo and we replace it or refund you, your choice. If we need the item back, we send you a prepaid label.
- Bought two? Each hoodie is covered on its own. A refund for one is what you paid for it ($42.50 on the two-for-$84.99 deal).
- Normal wear isn't covered.
How returns work
Contact us first with your order number and we'll email you our US return address. Refunds are issued within 7 business days of your return arriving.
Cancelling
You can cancel for a full refund at any time before your order ships. Contact us with your order number.
Late or missing orders
If your order hasn't arrived within the delivery window on the product page and in your order confirmation, contact us. We'll offer you a new date or a full refund. If tracking shows the parcel as lost, we refund or replace it.
Contact
Use our contact page and include your order number. We reply within one business day. Refunds go back to your original payment method, and your bank may take a few more days to show them.